Cancellation Policies
Important information about cancelling and rescheduling your therapy sessions
Cancellation & Session Policies
Cancellation Policy
Required Notice:
- • Teletherapy sessions: 24 hours advance notice
- • In-person sessions: 48 hours advance notice
- • Cancellations with 48+ hours notice: No fee
Late Cancellation Fees:
- • 30-min teletherapy: $75
- • 50-min teletherapy: $100
- • In-person sessions: Full session fee
Three consecutive missed sessions without notice may result in removal from schedule.
Rescheduling Policy
If you cancel within the 48-hour window but there is availability to reschedule within the same week, the cancellation fee will be waived. Makeup sessions are not guaranteed and depend on therapist availability.
Sick Policy
Each family is allowed two sick-day cancellations per calendar year without penalty. Please notify the SLP as soon as possible if your child is unwell.
Additional same-day illness cancellations may be subject to standard cancellation fees.
Weather & Holiday Policy
Inclement Weather (In-Person Only):
If the SLP cannot safely travel to your home, you won't be charged. A teletherapy alternative may be offered.
Holiday Closures:
Closed on major holidays (New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas). No charges for holiday sessions.
No-Show & Makeup Policy
No-Show: Full session fee charged. Repeated no-shows may result in schedule removal.
Makeup Sessions: Offered as courtesy when available. Must be completed within 30 days and cannot be used as credit for future missed appointments.
Quick Reference Guide
Emergency Situations
Family Emergencies
We understand that unexpected emergencies happen. Please contact us as soon as possible, and we will work with you on a case-by-case basis.
Sudden Illness
If your child becomes suddenly ill before a session, please notify us immediately. This may qualify for our sick policy allowance.
Technical Issues (Teletherapy)
If technical problems prevent a teletherapy session, we will troubleshoot together and reschedule if needed without penalty.
How to Cancel or Reschedule
Contact Methods
Information to Include
- • Child's name
- • Scheduled session date and time
- • Reason for cancellation (if comfortable sharing)
- • Preferred rescheduling options (if applicable)
Questions About Our Policies?
We're happy to clarify any of our policies or discuss your specific situation.